Legal Center & Documentation
Transparent and accessible legal frameworks that govern our services, safeguard hospitality guest data, and ensure a secure, enterprise-grade experience on Signalia.
Core Legal Frameworks and Policies
Privacy Policy
Learn how we collect, process, and safeguard personal information in accordance with European GDPR standards.
- GDPR & ePrivacy compliance
- Public review data processing
- Data subject access & deletion rights
Terms and Conditions
Understand the mutual rights, operational guidelines, and service agreements governing the Signalia platform.
- Subscription & service scope
- Intellectual property protection
- Service availability & SLAs
Cookies Policy
Transparent details regarding essential session cookies, analytics measurement, and preference controls.
- Essential session security
- Anonymous telemetry controls
- Consent management banner options
Credits & Attributions
Acknowledgements and licensing disclosures for photography, visual assets, and open-source software libraries.
- Creative Commons & Unsplash licenses
- Open-source code attributions
- Brand trademarks & usage notice
Frequently Addressed Legal Questions
How does Signalia process public guest reviews from OTAs?
Signalia analyzes publicly published guest reviews from major travel channels including Google Reviews, Booking.com, and TripAdvisor. We parse unstructured review sentiments into operational aspect classifications (e.g., front desk, breakfast, housekeeping). Reviewer names and public review contents are processed exclusively for aggregation, sentiment benchmarking, and automated response drafting under legitimate business interests.
Does Signalia act as a Data Controller or a Data Processor?
For public review aggregation and algorithmic benchmark reporting, Signalia operates as an independent Data Controller. When hotel properties connect authenticated property management systems (PMS) or private operational communication channels, Signalia acts as a Data Processor under standard European Data Processing Agreements (DPA), processing hotel customer data solely upon documented instructions.
Is client or hotel data used to train public generative AI models?
No. Signalia enforces a strict zero unauthorized model training policy. Customer-submitted reply drafts, internal notes, and confidential operational tickets are never utilized to train or fine-tune public foundation models. All LLM inferences are executed through secure, enterprise-grade APIs with zero data retention for training purposes.
How can individuals exercise their GDPR data subject rights?
Under Articles 15 through 22 of the General Data Protection Regulation (Regulation EU 2016/679), data subjects maintain the right to access, rectify, restrict, or request erasure of their personal information. Inquiries may be submitted directly to our compliance office via email at contact@signalia.ai, with typical verification and fulfillment within 30 days.
Questions Regarding Legal Terms or Compliance?
Our data protection officer and compliance team are available to assist enterprise hotels, advisors, and hospitality chains with custom Data Processing Agreements (DPAs) and vendor security reviews.